Day 1: Introduction & Foundation

• Welcome & Team Introduction:

  • Meet salon staff and key team members

  • Tour of the salon (guest areas, treatment rooms, retail, back-of-house)

  • Review of Salon on 3rd’s mission statement and core values

• Role & Expectations Overview:

  • Responsibilities of the Front Desk Coordinator

  • Standards for professionalism, punctuality, and communication

• Systems & Procedures:

  • Walkthrough of booking software, POS, scheduling, and opening checklist (lights, music, message checks)

• Guest Experience Basics:

  • Greeting guests confidently with eye contact and a smile

  • Practicing greeting role plays, offering beverages, and making guests feel welcome

• Administrative Tasks:

  • Clocking in/out procedures

  • Daily documentation and checklists overview