
FRONT DESK ONBOARDING Day 2
Day 2: Guest Engagement & Daily Operations
Guest Interaction & Service Excellence:
Managing check-ins, check-outs efficiently
Promoting newsletter sign-ups and boutique tours
Sharing salon news, product highlights, and upselling techniques
Booking & Client Management:
Hands-on with scheduling appointments
Rescheduling, managing preferences, and communicating with stylists
Retail & Inventory:
Restocking shelves, recognizing low stock, and creating purchase orders (Must be approved by management)
Maintain Salon Atmosphere:
Daily cleaning routines, tidiness, and ambiance standards