FRONT DESK ONBOARDING Day 2

Day 2: Guest Engagement & Daily Operations

  • Guest Interaction & Service Excellence:

    • Managing check-ins, check-outs efficiently

    • Promoting newsletter sign-ups and boutique tours

    • Sharing salon news, product highlights, and upselling techniques

  • Booking & Client Management:

    • Hands-on with scheduling appointments

    • Rescheduling, managing preferences, and communicating with stylists

  • Retail & Inventory:

    • Restocking shelves, recognizing low stock, and creating purchase orders (Must be approved by management) 

  • Maintain Salon Atmosphere:

    • Daily cleaning routines, tidiness, and ambiance standards