FRONT DESK ONBOARDING Day 3

Day 3: Supporting the Team & Building Relationships

Supporting Service Providers:
- Room setup, supporting with client needs, and product flow
Customer Retention & Promotions:
- Follow-up call techniques
- Encouraging repeat clients and supporting client loyalty
Relationships & Collaboration:
- Building rapport with stylists and staff
- Supporting content shoots and promotional activities
Handling Special Situations:
- Role-playing scenarios such as guest complaints or last-minute requests

First Name *

Last Name *

Please prepare 4 thoughtful questions to ask at the end of each shift. We want you to reflect on what you’ve learned and experiences you've had throughout the day. Take some time to soak in the information, then write your questions here later in the day. This practice helps deepen your understanding and shows your eagerness to grow! *

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