Salon on 3rd — Front Desk Coordinator Onboarding & Expectations

Welcome to the Team!

More than just a salon — a stylish escape filled with beauty, confidence, and curated boutique finds to elevate your everyday.

This is the mission that guides us at Salon on 3rd, and as the Front Desk Coordinator, you play a vital role in bringing this vision to life. Your warmth, professionalism, and dedication help ensure every guest leaves feeling more confident and beautiful.

Our goal is to create a luxurious, welcoming environment for guests, support our talented service providers, and uphold the high standards that defines Salon on 3rd. This document outlines the expectations, daily procedures, and foundational training to help you succeed.

General Information & Expectations Arrival & Punctuality

1. Please arrive on time, ideally 10 minutes early, to get personally situated and prepared to greet guests confidently.

2. Present yourself professionally and friendly at all times. A genuine smile helps brighten the salon's atmosphere and sets a welcoming tone.

Guest Engagement

1. Make eye contact and exude confidence to make guests feel comfortable and welcomed. Greet them within 5 seconds of walking through the door—say “Hello” and “Goodbye,” and offer coffee, tea, water, or wine to enhance their experience.

2. Always remember to clock in and out. If there's an issue, let me know so I can adjust before payroll.

Communication & Teamwork

1. Maintain strong communication with the team. Ensure that appointments are handled efficiently before your shift ends and communicate with stylists about client needs.

2. When booking new clients, ask if they were referred and how they heard about us. If a service provider isn’t available, always check with the original provider before booking.

Absences & Availability

1. Request vacations or time off 30 days in advance so we can plan accordingly.

2. Be visible and aware of all clients walking through the door during your shift. If you step away for other duties, keep your phone with you and stay alert to front desk needs.

3. Always be available to assist service providers and clients—building relationships with them fosters a strong, supportive team.

Professional Conduct

1. Keep socializing behind the desk to a minimum so your focus remains on the clients and maintaining a professional environment.

2. Our goal is for the salon to be an enjoyable, collaborative place. If issues or concerns arise, my door is always open—I am here to listen and help.

Personal Cell Phone Use

1. Phones must be kept on vibrate and used only for emergencies, not for personal conversations.

Lunch & Breaks

1. If eating lunch at the front desk, do so discreetly, ensuring clients never feel uncomfortable.

Client Interactions & Tasks

1. During checkout, focus conversations on:

• Pre-booking future appointments

• Recommending products

• Informing about salon specials

• Make sure their profiles have emails, phone numbers and first and last name

1. Stay proactive and make good use of any downtime.

2. Check and respond to phone messages in a timely manner throughout your shift.

You are to read and know all information here prior to your first week of training.